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How We Protect Your Privacy

Your account information, payment details and gaming activity stay secure with us.

Data encrypted end-to-endNo third-party game publishers see your payment infoWithdrawal verification on file
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REACH US ANYTIME

How to Contact Us About Your Privacy

Questions about how we handle your data? Our support team is here to help. Contact us via live chat, email or the account settings panel — all channels are monitored during our…

Live Chat Support Open the chat widget in the lobby or account page. Our team responds within minutes during peak hours and typically within an hour during off-peak times across Indonesia time zones.
Email Request Send your privacy question or data request to our dedicated privacy inbox. We confirm receipt within 24 hours and provide a detailed response or copy of your data within 14 calendar days.
Account Dashboard Log in and navigate to Settings > Privacy & Data. You'll find a direct form to request your data, see what we hold and submit deletion or correction requests without leaving your account.
DATA YOU CAN TRUST

How We Keep Your Information Safe

Your account runs on encrypted connections; payment details are tokenised and never stored in plain text on our servers. We log your login attempts and device fingerprints to flag unusual access.

Encryption & Tokenisation

All data in transit uses TLS 1.3; payment card and e-wallet tokens are stored separately from your account profile. Only payment processors and authorised withdrawal handlers see the full details when you initiate a payout.

Session & Login Logs

Every login, device change and unusual account activity is logged and flagged. You can review your login history in Settings > Security. Suspicious entries trigger an automatic security notification to your registered email.

Withdrawal Verification

Before any withdrawal clears, we cross-check your identity, registered payment method and account standing. High-value withdrawals may require additional verification. Verification usually takes under one hour during business hours.

Data Retention & Deletion

We keep your account data while your account is active. After account closure, we retain records for 7 years to comply with local financial regulations, then securely delete them unless legal hold applies.

Audit & Compliance Checks

Our data handling practices are reviewed quarterly against our privacy policy and local regulations. You can request a current audit report from support; we provide a summary of our last compliance check within 5 business days.

Your Account Privacy Settings

Log in, go to Settings > Privacy Preferences. You can control marketing emails, adjust data-sharing for game personalisation and configure two-factor authentication for added account security across all devices.

Frequently Asked About Our Privacy Practices

Here are the questions we hear most often from players in Surabaya, Bandung and across Indonesia about how we handle data, what rights you have and how to make changes to your account privacy.

We collect your name, date of birth, email, phone number and residential address during account setup. When you deposit or withdraw, we also record your payment method — DANA, OVO, GoPay or QRIS account details — and transaction history. We track your login device, IP address and game activity to detect fraud and improve our service.

Only our payment processing team and the DANA or OVO operator themselves see your full payment details. Game studios and affiliate partners never receive your card or e-wallet account number. We store a tokenised reference only, so even our own database does not hold your raw payment credentials.

We keep your account data for 7 years after closure to meet Indonesian financial record-keeping rules, then delete it permanently. During this retention period, your data is archived on secure, encrypted storage and is not used for marketing or game updates.

Yes. Go to Settings > Privacy & Data and click Request My Data. We'll compile a report of your account details, login history, transaction records and any notes from support interactions. You'll receive it as a downloadable file within 14 calendar days.

Where local law permits, we can delete your profile, login credentials and personal information on request. However, transaction records and payment verification documents are kept for the full 7 years to comply with financial regulations. Contact support to file a deletion request.

Yes. We use cookies to keep you logged in, remember your game preferences and prevent fraud. We also use analytics cookies to count visitor traffic and identify broken links. You can manage cookie preferences in your browser or contact us to opt out of non-essential cookies.

Contact our support team immediately via live chat, email or the account dashboard if you suspect unauthorised access or data misuse. Report data breaches to our privacy team at the email address in the Support section above. We investigate all reports within 24 hours and notify you of the outcome.

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