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Our Terms Shape How You Play

When you open an account with belalang 2d, these Terms & Conditions set out what you and we both agree to — how deposits and withdrawals work, what…

Account security & data handlingDeposit and withdrawal rulesYour rights and our responsibilities
belalang 2d Our Terms Shape How You Play
GET HELP WITH YOUR ACCOUNT

How to Reach Us About Terms

If you have questions about how these Terms & Conditions apply to your account, or if you need to request a copy of your data, contact our support team.

Live Chat Open the chat widget in the bottom-right corner of your account lobby. Available 09:00–22:00 WIB on weekdays. Answers to routine questions about account access, deposit holds, or verification steps usually come within 15 minutes.
Email Support Send queries to [email protected] with your account email and a clear description of your question. We prioritise data requests and policy clarifications and reply within 24 hours on business days.
Account Settings Log into your account and navigate to Settings > Account & Privacy to view your linked payment methods, update contact details, or download your transaction history. Changes take effect immediately.
YOUR DATA & SECURITY

How We Protect Your Information

Your data security and privacy are embedded in how we run our platform. Every deposit, withdrawal and login is encrypted using industry-standard TLS 1.2 protocols.

Encryption

All data travelling between your device and our servers uses TLS 1.2 encryption. Payment details are tokenised — we never store your full DANA, OVO, GoPay or QRIS credentials on our systems.

Data Retention

We keep your account history, transaction records and verification documents for seven years unless you request deletion. After account closure, identifiable personal data is anonymised within 30 days.

Access Requests

Open Settings > Account & Privacy > Download My Data, or email [email protected]. We provide a complete export of your account activity, linked payment methods and communication history within seven days.

Account Recovery

If your account is suspended, you can appeal within 72 hours by emailing support with your account email and a detailed explanation. We review and respond within five business days.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No tracking cookies follow you to other sites. Clear your browser cookies anytime to reset preferences.

Third-Party Sharing

We share transaction data with DANA, OVO, GoPay and QRIS only for payment processing and fraud prevention. No other third party accesses your account details without your explicit written consent.

Terms & Conditions FAQ

Real questions our account holders ask. If you don't find your answer here, reach out to [email protected] or use live chat weekdays 09:00–22:00 WIB.

Your account remains active and your balance is preserved. We do not impose inactivity fees or auto-expire funds. If you want to close your account, go to Settings > Account & Privacy > Deactivate Account or contact support to request permanent closure.

Yes. From your account lobby, navigate to Settings > Payment Methods. You can add, update or remove linked DANA, OVO, GoPay or QRIS accounts anytime. New payment methods require one test transaction before you can use them for withdrawals.

Once you submit a withdrawal request, we verify your identity and account status — usually within two hours. After approval, the funds transfer to your DANA, OVO, GoPay or QRIS account within 24 hours. High-value withdrawals may take up to 48 hours for final settlement.

Change your password immediately from Settings > Security. Then email [email protected] with a description of the unauthorized activity. We'll review your login history, flag suspicious sessions and guide you through account recovery within 24 hours.

Your account balance is recorded in our secure database and is separate from our operating funds. We maintain cold-storage backups and maintain live redundancy across multiple data centres so your account is always recoverable, even in rare outage scenarios.

Yes. Go to Settings > Account & Privacy > Download My Data or email [email protected]. We provide a CSV export of all deposits, withdrawals, gameplay rounds and dates within seven days. This file is suitable for record-keeping and tax filing.

Navigate to Settings > Account & Privacy > Deactivate Account. Your balance must be zero — withdraw any remaining funds first. We delete your personal data within 30 days of closure. Reactivation is not possible; you would need to create a new account if you wish to return.